This is the objective evaluation about how a company serves the public further to their own stated standards. Every Customer evaluates his or her experience buying a product or service.
Mystery shoppers provide quantitative and qualitative feedback about their customer experience and conditions. This feedback can help business owners find out if their products, stock, pricing, and placement are appealing to customers; measure the training and performance of employees; learn if competitors do a better job at sales, service, marketing, and operations; identify if employees are following company procedures or compliance practices also make recommendations where necessary.
Mystery Shopping with Puchini Consult Limited is not simply about data collection, but gathering the right data based upon actionable, real-life experiences and behaviours that enable you make/take informed decisions promptly to correct anomalies, and train/educate Staff and Stakeholders where applicable.