/** * Theme functions and definitions * * @package HelloElementor */ if ( ! defined( 'ABSPATH' ) ) { exit; // Exit if accessed directly. } define( 'HELLO_ELEMENTOR_VERSION', '2.8.1' ); if ( ! isset( $content_width ) ) { $content_width = 800; // Pixels. } if ( ! function_exists( 'hello_elementor_setup' ) ) { /** * Set up theme support. * * @return void */ function hello_elementor_setup() { if ( is_admin() ) { hello_maybe_update_theme_version_in_db(); } if ( apply_filters( 'hello_elementor_register_menus', true ) ) { register_nav_menus( [ 'menu-1' => esc_html__( 'Header', 'hello-elementor' ) ] ); register_nav_menus( [ 'menu-2' => esc_html__( 'Footer', 'hello-elementor' ) ] ); } if ( apply_filters( 'hello_elementor_post_type_support', true ) ) { add_post_type_support( 'page', 'excerpt' ); } if ( apply_filters( 'hello_elementor_add_theme_support', true ) ) { add_theme_support( 'post-thumbnails' ); add_theme_support( 'automatic-feed-links' ); add_theme_support( 'title-tag' ); add_theme_support( 'html5', [ 'search-form', 'comment-form', 'comment-list', 'gallery', 'caption', 'script', 'style', ] ); add_theme_support( 'custom-logo', [ 'height' => 100, 'width' => 350, 'flex-height' => true, 'flex-width' => true, ] ); /* * Editor Style. */ add_editor_style( 'classic-editor.css' ); /* * Gutenberg wide images. */ add_theme_support( 'align-wide' ); /* * WooCommerce. */ if ( apply_filters( 'hello_elementor_add_woocommerce_support', true ) ) { // WooCommerce in general. add_theme_support( 'woocommerce' ); // Enabling WooCommerce product gallery features (are off by default since WC 3.0.0). // zoom. add_theme_support( 'wc-product-gallery-zoom' ); // lightbox. add_theme_support( 'wc-product-gallery-lightbox' ); // swipe. add_theme_support( 'wc-product-gallery-slider' ); } } } } add_action( 'after_setup_theme', 'hello_elementor_setup' ); function hello_maybe_update_theme_version_in_db() { $theme_version_option_name = 'hello_theme_version'; // The theme version saved in the database. $hello_theme_db_version = get_option( $theme_version_option_name ); // If the 'hello_theme_version' option does not exist in the DB, or the version needs to be updated, do the update. if ( ! $hello_theme_db_version || version_compare( $hello_theme_db_version, HELLO_ELEMENTOR_VERSION, '<' ) ) { update_option( $theme_version_option_name, HELLO_ELEMENTOR_VERSION ); } } if ( ! function_exists( 'hello_elementor_scripts_styles' ) ) { /** * Theme Scripts & Styles. * * @return void */ function hello_elementor_scripts_styles() { $min_suffix = defined( 'SCRIPT_DEBUG' ) && SCRIPT_DEBUG ? '' : '.min'; if ( apply_filters( 'hello_elementor_enqueue_style', true ) ) { wp_enqueue_style( 'hello-elementor', get_template_directory_uri() . '/style' . $min_suffix . '.css', [], HELLO_ELEMENTOR_VERSION ); } if ( apply_filters( 'hello_elementor_enqueue_theme_style', true ) ) { wp_enqueue_style( 'hello-elementor-theme-style', get_template_directory_uri() . '/theme' . $min_suffix . '.css', [], HELLO_ELEMENTOR_VERSION ); } } } add_action( 'wp_enqueue_scripts', 'hello_elementor_scripts_styles' ); if ( ! function_exists( 'hello_elementor_register_elementor_locations' ) ) { /** * Register Elementor Locations. * * @param ElementorPro\Modules\ThemeBuilder\Classes\Locations_Manager $elementor_theme_manager theme manager. * * @return void */ function hello_elementor_register_elementor_locations( $elementor_theme_manager ) { if ( apply_filters( 'hello_elementor_register_elementor_locations', true ) ) { $elementor_theme_manager->register_all_core_location(); } } } add_action( 'elementor/theme/register_locations', 'hello_elementor_register_elementor_locations' ); if ( ! function_exists( 'hello_elementor_content_width' ) ) { /** * Set default content width. * * @return void */ function hello_elementor_content_width() { $GLOBALS['content_width'] = apply_filters( 'hello_elementor_content_width', 800 ); } } add_action( 'after_setup_theme', 'hello_elementor_content_width', 0 ); if ( is_admin() ) { require get_template_directory() . '/includes/admin-functions.php'; } /** * If Elementor is installed and active, we can load the Elementor-specific Settings & Features */ // Allow active/inactive via the Experiments require get_template_directory() . '/includes/elementor-functions.php'; /** * Include customizer registration functions */ function hello_register_customizer_functions() { if ( is_customize_preview() ) { require get_template_directory() . '/includes/customizer-functions.php'; } } add_action( 'init', 'hello_register_customizer_functions' ); if ( ! function_exists( 'hello_elementor_check_hide_title' ) ) { /** * Check hide title. * * @param bool $val default value. * * @return bool */ function hello_elementor_check_hide_title( $val ) { if ( defined( 'ELEMENTOR_VERSION' ) ) { $current_doc = Elementor\Plugin::instance()->documents->get( get_the_ID() ); if ( $current_doc && 'yes' === $current_doc->get_settings( 'hide_title' ) ) { $val = false; } } return $val; } } add_filter( 'hello_elementor_page_title', 'hello_elementor_check_hide_title' ); if ( ! function_exists( 'hello_elementor_add_description_meta_tag' ) ) { /** * Add description meta tag with excerpt text. * * @return void */ function hello_elementor_add_description_meta_tag() { $post = get_queried_object(); if ( is_singular() && ! empty( $post->post_excerpt ) ) { echo '' . "\n"; } } } add_action( 'wp_head', 'hello_elementor_add_description_meta_tag' ); /** * BC: * In v2.7.0 the theme removed the `hello_elementor_body_open()` from `header.php` replacing it with `wp_body_open()`. * The following code prevents fatal errors in child themes that still use this function. */ if ( ! function_exists( 'hello_elementor_body_open' ) ) { function hello_elementor_body_open() { wp_body_open(); } } Customer Satisfaction Research - Puchni Consultancy
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  • info@puchiniconsultancy.com

CUSTOMER SATISFACTION RESEARCH AND SURVEY

Organisations over the years have searched for ways to improve on their service offerings, hence attracting new customers and retaining old clients. One of the business tools most needful for achieving this is provided by Puchini Consult Limited using the Customer Satisfaction Research and Surveys.
For any Business that places service and hospitality as key components of their value proposition, then Customer Satisfaction Research and Survey (CSRS) is a must.
Customer Satisfaction is the effective reaction of Consumers when their desires and expectations have been either met or exceeded in the course of experiencing the service.
If these expectations are not met, the consumer will be dissatisfied. Consequently, the service provider is made open to attacks from competitors who exploit the gap(s) to provide superior customer experience and attract dissatisfied customers.



Customer Satisfaction has become a distinguishing factor amongst several businesses within particular industries. The challenge however is that many customers do not complain after receiving a poor service. They just move their patronage to other businesses.
CSRS as provided by Puchini Consult is the adaptation of the customer journey through the length of a business using skilled agents and research methodology to uncover and measure gaps in service standards of organisations and the real experience of the consumers of the service

Puchini Consult is an integrated Business Performance Enhancement Firm focusing on the human block of every institution and enterprise, as the core critical asset for performance necessary for sustainable growth and success.

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